Provide assistance to applicants and policyholders for our MassMutual Direct and Digital products via phone, email, chat, video and SMS spanning both pre-policy and post-issue servicing. For pre-policy issue servicing, guide the prospective customer through the application process & technical challenges, schedule/manage medical exams and explain workflows and procedures related to the application process. Interact with the underwriting team to respond to offers, follow-ups and questions. For post-issue servicing, manage billing changes/issues, process policy changes, and support customers with their policy inquiries/requests (reinstatements, claims, etc.) Handle policyholder complaints/problems and ensure that problems are resolved, and action steps are communicated to the policyholder.
In this role as a Customer Care Advocate, you will have impact through the below tasks and responsibilities:
Minimum Qualifications
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Why Join Us.
We’ve been around since 1851. During our history, we’ve learned a few things about making sure our customers our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard.
Does this sound like a great fit? Apply today!
MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.
MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.