As a leading global contract research organization (CRO) with a passion for scientific rigor and decades of clinical development experience, Fortrea provides pharmaceutical, biotechnology, and medical device customers a wide range of clinical development, patient access and technology solutions across more than 20 therapeutic areas.
With over 19,000 staff conducting operations in more than 90 countries, Fortrea is transforming drug and device development for partners and patients across the globe.
Job Summary :
The Program Specialist is responsible for serving as the customer’s primary point of contact providing operational and reimbursement support to complex programs within Fortrea, including, but not limited to, marketing support, reimbursement hotlines, patient assistance programs, Hubs, foundations, safety surveillance programs, case management, and compliance programs.
The focus of the Program Specialist is to own issues and remove obstacles that prevent patients or providers from accessing the therapies requested.
The Program Specialist will be a self-starter who is comfortable taking initiative, identifying barriers, and working with the appropriate parties to eliminate these obstructions for the customer.
The Program Specialist is proficient and knowledgeable about all the services provided on an assigned program and may support multiple client products or programs.
Essential Job Duties :
Place follow up calls and respond to enquiries from patients and / or healthcare providers as necessary.
i.e. uses grammatically correct and concise language.
Other duties as assigned.
Experience : Minimum Required :
Minimum Required :
The Program Specialist ideally should have one or more years of prior customer service, volunteering, or other customer facing experience.
Prior experience in healthcare and reimbursement industry preferred, and the Program Specialist must be a proven problem solver with the ability, drive, and initiative to learn the required healthcare, reimbursement, and customer service skills necessary to support the assigned program(s).
Experience in an office setting preferred.
III. Education / Qualifications / Certifications and Licenses
Minimum Required :
The Program Specialist ideally will hold a Bachelor’s degree or evidence of continual work towards a degree is strongly preferred.
Specialists without a degree must have a High School Diploma or GED, and ideally should have four or more years of healthcare or customer service work experience.
The Program Specialist should :
Fortrea is actively seeking motivated problem-solvers and creative thinkers who share our passion for overcoming barriers in clinical trials.
Our unwavering commitment is to revolutionize the development process, ensuring the swift delivery of life-changing ideas and therapies to patients in need.
Join our exceptional team and embrace a collaborative workspace where personal growth is nurtured, enabling you to make a meaningful global impact.
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